StitchCraft

Privacy Policy

Last updated: August 19, 2025

Our Commitment to Privacy

At StitchCraft, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform.

1. Information We Collect

Personal Information

When you register for StitchCraft, we collect:

  • Full name and contact information (email, phone number)
  • Business information (business name, address, specializations)
  • Professional details (years of experience, bio)
  • Profile pictures and business photos (optional)

Client Data

When you add clients to your account:

  • Client contact information and personal details
  • Measurement data and fitting preferences
  • Order history and payment records
  • Appointment schedules and notes

Usage Information

  • Login times and platform usage patterns
  • Features accessed and actions performed
  • Device information and IP addresses

2. How We Use Your Information

Platform Functionality: We use your information to provide and improve our tailoring management services.

Account Management: To create, maintain, and secure your account, including the approval process for new users.

Communication: To send you important updates, notifications, and respond to your inquiries.

Business Analytics: To provide you with insights about your business performance (anonymized and aggregated).

Security: To protect against fraud, unauthorized access, and other security issues.

3. Information Sharing and Disclosure

We do NOT sell your personal information to third parties.

We may share your information only in the following circumstances:

  • With Your Consent: When you explicitly agree to share information with third parties
  • Service Providers: With trusted vendors who help us operate the platform (email services, hosting, etc.)
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Data Security

We implement robust security measures to protect your information:

  • Encryption: All data is encrypted in transit and at rest
  • Access Controls: Strict access controls and authentication requirements
  • Regular Updates: We regularly update our security practices and systems
  • Monitoring: Continuous monitoring for security threats and vulnerabilities

Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Your Privacy Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Data Portability: Request your data in a portable format
  • Restriction: Request limitation of how we process your information

To exercise these rights, please contact us at silentechs@gmail.com

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, unless we are required to retain it for legal purposes.

7. Children's Privacy

StitchCraft is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure that appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: silentechs@gmail.com

Platform: StitchCraft Ghana

Subject Line: Privacy Policy Inquiry

By using StitchCraft, you consent to the collection and use of information in accordance with this Privacy Policy.